Do you charge to go out?

Yes. We charge a $150 service fee for coming out to your home or business. This fee helps cover travel, diagnostics, and the time spent by our expert technicians to assess the issue. If you move forward with repairs, some or all of this fee may be applied toward your service.

Can we complete the job the same day?

Yes. In most cases, our team can provide same-day service for plumbing and air conditioning issues. Our goal is to deliver fast, reliable solutions so you don’t have to wait when emergencies arise. Same-day appointments depend on availability, so calling early is recommended.

Do you give pricing over the phone?

No. Because every plumbing and HVAC system is different, we don’t provide pricing over the phone. A technician must inspect the problem in person to give you an accurate estimate. This ensures transparency, accuracy, and the best solution for your home or business.

When should you consider installing a 40-gallon or 50-gallon water heater system?

The right water heater size depends on the number of people in your household and daily water usage. A 40-gallon tank is generally sufficient for smaller households of 2–3 people, while a 50-gallon tank is better for families of 4 or more. Larger households or those with higher hot water demand may require an even bigger system or consider tankless options.

How often should you service your tankless water heater for optimal performance?

Tankless water heaters should typically be serviced once a year to ensure optimal efficiency and longevity. Regular maintenance includes flushing the system to remove mineral buildup, inspecting the heating elements, and checking for leaks. Homes with hard water may require more frequent service.

Is it worth hiring a professional for drain cleaning services?

Yes. While store-bought drain cleaners provide temporary relief, they often cause damage to pipes over time. Professional drain cleaning uses safe, effective methods such as hydro jetting or augering to remove clogs and restore proper flow. Hiring a licensed plumber ensures the issue is resolved without creating future problems.

Will your insurance cover the costs associated with a slab leak?

Coverage depends on your insurance policy. Many homeowner insurance policies cover the damage caused by a slab leak, such as flooring or foundation repairs, but may not cover the actual plumbing repair itself. Always check your policy or consult your insurance provider for details.

What does it mean to perform an AC change-out?

An AC change-out refers to replacing the main components of your air conditioning system, usually the indoor unit, outdoor unit, or both. This process is done when your current system is outdated, inefficient, or no longer repairable. A change out improves performance, lowers energy costs, and ensures reliable cooling.

What’s the best way to clean a drain line?

The most effective method for cleaning a drain line is professional hydro jetting, which uses high-pressure water to remove buildup, grease, and debris. For maintenance, flushing your drain line with a safe cleaning solution and scheduling routine inspections helps prevent major blockages.

Should you turn off your AC before attempting to clean the drain line?

Yes. Always turn off your air conditioner before attempting to clean the drain line. This ensures safety and prevents damage to the system. While homeowners can handle minor maintenance tasks like flushing the line, more advanced cleaning should be left to a professional to avoid costly mistakes.

Frequently Asked Questions

Have questions about your home’s essential systems? At IGD Plumbing & Air, we believe in providing the clarity you need to make informed decisions for your property. We have compiled these expert answers to help you troubleshoot common issues and understand your service options. From maintenance tips to emergency advice, we are here to ensure your home remains safe and comfortable year-round.

Why Is My AC Condensate Line Leaking and How Can I Prevent It?

If your AC condensate line is leaking in Harris County, it usually means water is not draining properly from your system. Your air conditioner removes intense Texas humidity from the air; that moisture condenses and drains through the condensate line. If that line gets clogged or blocked by algae or local dust, water can back up and leak inside your home.

Common Causes: Algae or sludge buildup, a clogged drain trap, a cracked drain pipe, or a rusted drain pan.
Risks: If ignored, it can cause severe water damage to ceilings or mold growth.
Prevention: Schedule annual AC maintenance, flush the drain line regularly, and ensure your system has a safety float switch installed.

Many homeowners don’t realize that this small pipe is one of the most common causes of ceiling water damage in Houston homes. If you notice water near your indoor AC unit, turn the system off immediately and call for an inspection.

What Is the Plumbing Code for Installing a Gas Water Heater in Texas?

In the Greater Houston Area, gas water heater installations must follow state plumbing regulations and the International Fuel Gas Code (IFGC). A licensed plumber must ensure the installation meets these safety standards:

Proper Venting: Must have a draft hood and a vent connector that rises upward (minimum 1/4 inch per foot) to prevent carbon monoxide backflow.
Gas Line Installation: Requires an approved shut-off valve and a sediment trap (drip leg) to catch debris before it enters the burner.
T&P Relief Valve: A discharge pipe must terminate within 6 inches of the floor to protect your Katy or Humble home from the risk of an explosion due to pressure buildup.
Drain Pan: Required by code when the unit is installed in an attic or above a finished living space to prevent flood damage.

Why Can a Plumber Refuse to Work on a Water Heater That Is Not Up to Code?

A licensed plumber in Montgomery County is legally responsible for the safety of the system they touch. If a water heater is improperly vented or missing a T&P discharge pipe, the plumber cannot legally “just fix one part” and leave the rest in an unsafe state. Once work is performed, liability falls on the professional. For the protection of the homeowner, the family, and the plumber’s license, a technician must either bring the system into compliance with code or refuse service until safety corrections are made. Code compliance for gas appliances is not optional in the State of Texas.

How often should I schedule plumbing maintenance for my Houston home?

For residents in Kingwood and Magnolia, we recommend a professional plumbing inspection at least once a year. The expansive clay soils of Harris County put unique stress on your pipes. Annual checks allow us to test your water pressure, flush your water heater to remove sediment, and inspect shut-off valves before an emergency occurs.

Why is my heater blowing cold air during a North Houston freeze?

If your furnace is blowing cold air, it could be a tripped limit switch, a faulty igniter, or a clogged air filter restricting airflow. In Jersey Village and Tomball, we often find that the flame sensor has become dirty from summer dormancy, preventing the burners from staying lit. If your thermostat is set to “On” instead of “Auto,” the fan will also blow air even when the heater isn’t cycling.

What are common signs of an AC refrigerant issue in Harris County?

Because of our high temperatures, refrigerant issues are common. Signs include lukewarm air coming from vents, “hissing” or “bubbling” noises from the indoor unit, and ice forming on the copper refrigerant lines. If your home in The Woodlands or Cypress is taking significantly longer to cool down than usual, you likely have a leak that needs a professional sub-cooling and super-heat diagnostic.

How can regular HVAC maintenance help lower energy bills in the Greater Houston Area?

In the Houston region, your HVAC system works harder than in almost any other part of the country. Regular maintenance ensures that your coils are clean and your motor is lubricated, reducing the “drag” on your system. A clean system runs shorter cycles to reach the same temperature, which can lower monthly utility bills in Atascocita and Spring by 15% to 20%.